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#Happyfox chat reviews for free#
#Happyfox chat reviews software#
#Happyfox chat reviews trial#

HappyFox has a few drawbacks, particularly its lack of a free plan and a free trial for potential users. It is good to note, however, that there are only a few negative reviews of HappyFox, and users are generally happy using the software. Some also said that it could be lengthy and cumbersome to set up. On the other hand, users who left negative HappyFox reviews said they encountered delays when dealing with the customer support team.

GetApp: 4.6 out of 5 based on 86 reviews.

Capterra: 4.6 out of 5 based on 86 reviews.They like its ease of use and point out that it’s simple to create automated workflows and make changes as necessary.Īt the time of this publication, HappyFox reviews had the following average ratings on popular user review sites: Freshdesk, which tops our list of the best customer service software, and Zoho Desk, which (like HappyFox) has integrated smart tools, are both great alternatives in this case.Īccording to HappyFox reviews, users find the dashboard a helpful tool in managing customer service activities as it shows an overview of all active tickets, urgent cases to close, and quality of service. Solopreneurs and teams with fewer than five users: As there is no free starter version and HappyFox requires you to purchase a minimum of five user seats, it’s not the best option for entrepreneurs and small teams.Users with limited budgets can find a better solution on our list of the best free customer service software.

#Happyfox chat reviews for free#

Startups looking for free customer service software: While HappyFox provides crucial tools for customer service such as ticketing, live chat, and case automation features, it doesn’t offer a free plan.

#Happyfox chat reviews software#

If you are looking for customer service software with a built-in phone system, consider subscribing to Freshdesk instead. However, HappyFox doesn’t have this feature, so users are required to integrate a third-party phone app.

Businesses that need an in-app phone: Sometimes, customer service requires communicating with customers over the phone.

Alternatively, users can also consider Zoho Desk for similar functionalities. It lets agents easily facilitate real-time chats while having access to pertinent customer information saved in their tickets, so customers’ questions are addressed correctly.

Teams that prefer live chat as the main customer service tool: One of HappyFox’s key features is the integration of its live chat and ticketing system.

It is one of the reasons why we included HappyFox in our article for the best customer service software. It allows you to automate multiple workflows in the system so nothing falls through the cracks and customer queries are resolved in a timely manner.

Teams needing a help desk tool with excellent automation tools: HappyFox has a Smart Rules feature that triggers actions if prescribed conditions, such as sales updates or time duration.

HappyFox is best for teams with five or more users who want a unified ticketing system to manage all customer queries from multiple communication channels. HappyFox reviews show it’s easy to use and users find it effective for managing customer support activities. HappyFox is customer service software that automatically converts emails, phone calls, live chats, social media messages, and web requests into tickets and automates workflows based on Smart Rules.